Effective Date: 01/09/2026

At NaturByte, our products are food and beverage products that are packed and sealed for hygiene, safety and quality. Due to the nature of these products, we generally do not accept returns or provide refunds for products that have been correctly delivered and received in good condition.

1. No Return / No Refund for Change of Mind

Returns, refunds or exchanges are not available for:

• Change of mind after placing an order
• Incorrect product selection
• Incorrect quantity selected by the customer
• Personal taste or preference
• Products that have been opened, used or partially consumed
• Products damaged after delivery due to improper storage or handling
• Orders placed with an incorrect shipping address or other incorrect customer information

Please review your order carefully before completing your purchase.

2. Damaged or Incorrect Products

Although we carefully pack and inspect every order, if you receive a product that is:

• Damaged during transit
• Tampered with
• Incorrectly delivered
• Missing from your order
• Defective or otherwise not in accordance with the product ordered

please contact us within 48 hours of delivery.

To help us investigate the issue, please provide:

Order Number + photographs/video of the package and product + a description of the issue.

Our team will review the claim and, where the claim is verified, may provide an appropriate replacement or refund, as applicable.

3. Product Quality Issues

If you believe there is a genuine quality, safety or packaging issue with a product, do not consume the product further. Contact us immediately with your order details and photographs/video of the product, packaging, batch information and expiry/best-before information.

We will investigate the complaint and take appropriate action.

4. Refunds

Where a refund is approved, it will generally be processed to the original payment method used for the order.

The time taken for the amount to reflect in your account may depend on your bank, card issuer, UPI provider or payment gateway.

Shipping charges, where applicable, may not be refundable unless the issue is attributable to an incorrect, damaged, defective or non-conforming product.

5. Cancellation

Once an order has been processed, packed or shipped, cancellation may not be possible.

For cancellation requests made before processing, please contact our customer support team as soon as possible. Cancellation eligibility will depend on the status of the order.

6. Return Conditions

Where NaturByte approves a return, the product must be kept in its original packaging and condition, and customers may be required to provide photographs or other information before a return/replacement is authorized.

Do not send products back without receiving confirmation from our team.

7. Delivery Issues

If your parcel appears visibly damaged or tampered with at the time of delivery, please take photographs/video before opening it and contact us promptly.

8. Policy Exceptions

Nothing in this policy is intended to restrict or exclude any rights or remedies available to consumers under applicable law.

9. Contact Us

For return, replacement or refund-related queries:

Email: contact@naturbyte.com